Last Updated: June 24, 2025

This Privacy Policy explains how Start Global Education (“we,” “our,” or “us”) collects, uses, stores, and protects your personal data when you visit our website (the “Site”) and interact with our services, particularly through our contact forms and course enrollments. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who We Are

Start Global Education, learning provider.
E-mail: privacy@startglobal.education

2. Data We Collect About You

We collect and process personal data about you in the following ways:

a) Information You Provide Directly

When you use our contact form, enroll in a course, or download a resource (such as a PDF guide or other documents), you may provide us with the following personal data:

  • Contact Information: Your name, last name, email address, your phone number, country.
  • Inquiry Details: The content of your message or any other information you choose to provide in your inquiry.
  • Enrollment Data: Information necessary for course registration and participation (e.g., billing details, company name if applicable).

b) Information Collected Automatically

When you visit our Site, we may automatically collect certain information from your device, including:

  • IP Address: Your device’s Internet Protocol address.
  • Browser Type and Operating System: Information about the browser and operating system you are using.
  • Usage Data: Details about how you interact with our Site, such as pages visited, time spent on pages, and links clicked.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to understand how you use our Site and to improve your experience. You can manage your cookie preferences through your browser settings.

3. How We Use Your Data and Our Lawful Basis for Processing

We use your personal data for the following purposes, based on the specified lawful bases:

To Respond to Your Inquiries (Contact Form):

  • Purpose: To address your questions, provide information about our courses, and communicate with you regarding your request.
  • Lawful Basis: Your consent (by submitting the form after explicitly agreeing) and our legitimate interest in communicating with potential and existing clients.

To Deliver Requested Resources (e.g., PDF Downloads):

  • Purpose: To provide you with the specific digital content (e.g., PDF guides, checklists) that you have requested through our forms.
  • Lawful Basis: Performance of a contract with you (as you’ve requested a specific resource and we are fulfilling that request).

For Marketing Communications and Useful Information (if consented):

  • Purpose: To send you updates, promotional materials, special offers, newsletters, and other useful information connected with education, courses, and related services that may interest you. This includes information beyond the initial resource downloaded.
  • Lawful Basis: Your explicit and affirmative consent, which is obtained through a separate, clear, and un-ticked checkbox on our download forms. You can withdraw this consent at any time.

For Course Enrollment and Management:

  • Purpose: To process your registration, manage your participation in courses, provide course materials, and facilitate learning activities.
  • Lawful Basis: Performance of a contract with you (for course enrollment) and our legitimate interest in delivering our educational services.

To Improve Our Services and Site:

  • Purpose: To analyze website usage, understand user preferences, and enhance the functionality and content of our Site and courses.
  • Lawful Basis: Our legitimate interest in improving our services and user experience.

For Marketing Communications (if consented):

  • Purpose: To send you updates, promotional materials, or information about other courses that may interest you.
  • Lawful Basis: Your explicit consent, which you can withdraw at any time.

To Comply with Legal Obligations:

  • Purpose: To meet any legal or regulatory requirements.
  • Lawful Basis: Legal obligation.

4. How Long We Store Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Inquiry Data: Generally kept for a period sufficient to resolve your inquiry and for a short period thereafter for record-keeping, unless you become a course participant.
  • Resource Download Data: If you have only downloaded a resource without opting into marketing, your data is retained only for a period sufficient to ensure successful delivery of the resource and for short-term record-keeping. If you have consented to marketing, your data is retained as long as your marketing consent remains active.
  • Course Enrollment Data: Retained for the duration of your course participation and for a period thereafter as required by law or for legitimate business interests (e.g., maintaining academic records, responding to queries).
  • Marketing Consent: We retain proof of consent for as long as you are subscribed to our marketing communications, and for a short period after you unsubscribe.

5. Sharing Your Personal Data

We may share your personal data with the following categories of recipients:

  • Internal Staff: Relevant employees of Start Global Education who need access to your data to perform their job functions (e.g., administrative staff, instructors).
  • Service Providers: Third-party vendors and service providers who perform services on our behalf, such as hosting providers, email service providers (e.g., Mailchimp), learning management system (LMS) providers, and analytics providers. These providers are obligated to protect your data and only use it for the purposes we specify.
  • Legal and Regulatory Authorities: When required by law or necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We will not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

6. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure (“Right to Be Forgotten”): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
  • Right to Restriction of Processing: You have the right to request that we limit the way we use your personal data in certain situations.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 1.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or damage. This includes using SSL/TLS encryption for data transmission on our Site.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@startglobal.education