PUBLIC AGREEMENT (OFFER)/ Terms and Conditions

Effective Date: July 16, 2025

LIMITED LIABILITY COMPANY “Start Global Education”, Identification number 45789427, a legal entity registered in Ukraine (hereinafter – “the Company,” “we,” “us,” or “our”) offers to an unlimited number of individuals (hereinafter – “Customer””User”, “You”, “Your”, “Customer”) (collectively – “Parties”, separately “Party”) to join this Public Agreement (offer) (hereinafter – “Agreement” and/or “Offer”) on the conditions defined therein and in accordance with the selected list of services. The following conclusive actions will also be considered as joining this Agreement: registration on the Website and/or Mobile application, ticking the box opposite the “Acquainted with the Public Agreement (offer)” and/or signing the corresponding Addendum (Additional Agreement) to this public contract (offer) containing details of the cooperation of the Parties. By accepting the contract, the “Customer” fully accepts the terms and conditions of placing an order, responsibility and all other conditions of this Agreement. If you do not agree with any point of this public offer, or if you do not understand any point of this offer, we suggest that you refuse to enter into this public contract. If you do not agree to these Terms, you may not access or use our services.

This Agreement is public in accordance with Articles 633, 634, 641 and Chapter 63 of the Civil Code of Ukraine, and its conditions are the same for all “Customers” / “Users”.

1. Definitions

  • “Website”: Refers to the Company’s official website at the domain https://startglobal.education and all its subdomains, where the Services are offered and this Agreement is published. 
  • “Mobile Application”: Refers to any mobile application provided by the Company related to its Services.
  • “LMS” (Learning Management System): The online platform used to deliver learning content, materials, and track progress for Self-Paced Courses and supplementary materials for Live Online Courses.
  • “Live Online Course”: Instructor-led courses conducted live via video conferencing tools (e.g., Zoom, Webex) with additional access to the LMS.
  • “Self-Paced Course”: Courses delivered entirely via the LMS, allowing Users to learn at their own pace without a live instructor.
  • “Invoice Payment”: A payment method primarily for corporate learning orders, where an invoice is issued by the Company and paid by the User via bank transfer.
  • “Card Payment”: An online payment method for individuals via online acquiring service.

2. Acceptance of Terms

BY USING THE SERVICE, YOU’RE AGREEING TO USE THE SERVICE IN ACCORDANCE WITH THESE TERMS, AND TO REVIEW THE PRIVACY POLICIES. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OR DISAGREE WITH OUR PRIVACY POLICIES, YOU SHOULD NOT AND MAY NOT ACCESS OR USE THE SERVICE. PLEASE NOTE THAT THESE TERMS AND THE PRIVACY POLICIES ARE SUBJECT TO CHANGE.

By registering an account, purchasing access to a course, or otherwise accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms.

In addition to the terms set forth in this Agreement, your Agreement with the Company also includes the terms published directly on the product (service) description page.

3. Subject of the Agreement and Description of Services

The Company undertakes to provide services (by accessing the internal functionality of the Website and/or the Mobile Application) using the technical capabilities of the Website and/or the Mobile Application at the order of the Customer, and the Customer – to accept and pay for the services on the terms, defined in this Agreement.

The Company offers a variety of online learning courses focused on business topics. These courses may vary and change from time to time. The Services are provided as access to the internal functionality of the Website and/or Mobile Application (if such is developed), which provides online access to structured learning paths and learning materials.

The Services include:

  • Access to virtual classrooms and resources: Providing the opportunity to participate in individual or group classes, as well as access to educational resources, including by providing access to public educational, scientific, and informational resources on the Internet. This applies to both live online courses (conducted via video conferencing tools such as Zoom, Webex) and self-paced courses.
  • Access to learning materials: Providing the opportunity to view or teach educational materials, including online courses, access to which was granted after ordering services on the Website and/or Mobile Application. The User consumes services by participating in individual or group classes, by viewing or teaching educational materials, including online courses, which were accessed after ordering services on the Website and/or Mobile Application.

Any information on the Website and/or Mobile Application is provided to the User on an “as is and as available” basis and should not be construed as an inducement to take action. 

Access to the internal functionality of the Website and/or Mobile Application is provided on a paid and/or free basis. All information about the functionality of the Website and/or Mobile Application and the terms of its use are available to the User on the Website and/or Mobile Application. The Customer/User agrees that they are solely responsible for familiarizing themselves with the conditions of access to the functionality of the Website and/or the Mobile Application.

4. Registration and Accounts

To access the LMS and certain Services, Users must register and create an account on the Company’s Website or a third-party LMS designated by the Company. You agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain and promptly update your account information to keep it accurate, current, and complete.
  • Maintain the confidentiality of your account password and are fully responsible for all activities that occur under your account.
  • Immediately notify the Company of any unauthorized use of your account or any other breach of security.

5. Pricing and Payments

  • Currency: All prices for Services displayed on the Website are denominated in Euro (€) equivalent. The payment currency will depend on the payment methods, see below.
  • Service Cost: The cost of the service is indicated on the service description page or in the offer sent to the customer’s email. The equivalent value of the service may be indicated in other currencies.
  • Card Payment Processing: For individual Users paying by card, payments will be processed via third party online payment service. Please note that while prices are in Euro equivalent, the transaction will be automatically converted from your card from the price in Ukrainian Hryvnia (UAH) to the currency of your banking account. You will see price in Euro and UAH conversion equivalent.  The payment system WayForPay will send the request to the bank for the write-off of the amount in UAH, the bank converts to the currency of your card at its own rate and possibly some banks charge a conversion fee, so the amount of payment in EUR may slightly differ from the specified.
  • VAT: The Company is registered in Ukraine and is not a VAT payer. Therefore, no VAT will be added to the prices displayed for services provided in the EU or other countries.
  • Payment Methods:
    • Invoice Payment: Primarily for corporate learning orders. Users can request an invoice for payment via bank transfer. Payment can be made by cashless transfer of funds to the Company’s account according to the invoice banking data.
    • Card Payment: Available for individual Users through the Website via online payment provider. Visa and MasterCard – WayForPay.
    • Corporate Payments: While corporate learning orders may often involve separate offline direct contracts and payments, the option to receive corporate course payments by invoice through these online Terms and Conditions is available. Such payments will follow the Invoice Payment method described above.
    • Payment Confirmation: Access to paid Services will be granted upon successful receipt of payment.

6. Customer Rights

As a Customer of the Services, you have the right to:

  • Receive from the Company all the necessary information on issues related to the provision of services.
  • Receive services in accordance with the terms of this Agreement.
  • Terminate the use of the Website and/or Mobile Application in the manner specified in this Agreement.
  • Submit your requests and suggestions for improving the Website and/or Mobile Application to the Company for consideration.
  • Leave feedback and comments about the services provided.
  • If desired, the User can receive a detailed training report from the teacher.
  • Access the purchased services and materials in accordance with the terms of this Agreement and the specific product (service) description page.
  • Receive timely and accurate information regarding the Services, pricing, and any changes thereto.
  • Submit claims regarding the quality of services provided, as outlined in Section 9.9.
  • Request a refund in cases where the Company is at fault for the inability to use the services, as outlined in Section 9.6.

7. Company Rights

The Company has the right:

  • To reject a person’s request for registration without warning and explaining the reasons.
  • To refuse service to citizens of the russian federation or any country that supports russia’s invasion of Ukraine.
  • To timely receive payment from the Customer/User.
  • To engage third parties (employees, contractors, other authorized persons, etc.) to fulfill their obligations under this Agreement, as well as to use the services/works of third parties that provide the possibility of providing services covered by this Agreement.
  • To take into account the User’s wishes to improve the Service, but does not guarantee their fulfillment.
  • At its discretion, at any moment, make any changes to the Website and/or Mobile Application, add new or reduce existing services, their content, services and functionality, change the design of the Website and/or Mobile Application, modify, add and/or remove functions of the Website and/or Mobile Application, add and/or remove information posted on Website and/or Mobile Application without agreement with the User.
  • To receive from the User all the necessary information, documents for the proper fulfillment of obligations under this Agreement.
  • To change the terms of service provision with mandatory notification of the User.
  • To carry out preventive work to maintain and improve the Website and/or Mobile Application.
  • To send messages containing information about services, additional services, goods to the User’s e-mail.
  • To monitor (control) and record telephone calls received by the Company and to carry out a selective audit of electronic correspondence to ensure the proper level of service and the fulfillment of the obligations provided for in this Agreement, as well as the use, exercise and protection of their rights and legitimate interests, related to legal relations arising from this Agreement.
  • To temporarily suspend the provision of services to the User under the Agreement for technical or other reasons that prevent the provision of services while such reasons are eliminated, without compensation for any damage for the temporary suspension of services.
  • To terminate this Agreement unilaterally and stop providing services to the User in the event that the User has violated his obligations under this Agreement, which has resulted in the impossibility of providing services in full.
  • To unilaterally delete the User Account without prior notice to the User, if the User has not ordered services or has not used the Account for more than 12 consecutive calendar months.

8. User Obligations and Prohibited Conduct

As a User of our Services, you agree to:

  • Comply with all applicable laws and regulations in your use of the Services.
  • Use the Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Services by any third party.
  • Maintain the confidentiality of any access credentials provided for video conferencing tools (e.g., Zoom, Webex) and the LMS.
  • Not share your account or course access with unauthorized individuals.

You are prohibited from:

  • Downloading, storing, publishing, distributing, making available, or otherwise using any software intended to damage the infrastructure of the Website and/or Mobile Application, or disrupt its timely and correct functioning.
  • Making attempts to intercept any data and personal information processed by the Website and/or Mobile Application.
  • Performing actions that cause an excessive load on the infrastructure of the Website and/or Mobile Application, or otherwise interfere with the operation of the Website and/or Mobile Application by any means and for any purpose.
  • Attempting to gain access to the data of other Users by hacking, substituting data in the relevant fields of the Website and/or Mobile Application, or by other illegal means.
  • Entering erroneous, irrelevant, or information (data) that does not meet the terms of this Agreement.
  • Copying, uploading, forwarding, transmitting, or in any other way posting and/or distributing any information in the absence of rights to such actions in accordance with the current legislation of Ukraine or this Agreement, creating information products based on them for the purpose of obtaining profit, and also using this information in any way other than for personal use.
  • Making unauthorized access to the Website and/or Mobile Application, or accounts of other Users.
  • Reverse engineering, tracing, or attempting to trace any information about any User of the Website and/or Mobile Application.
  • Using screen recording programs while using the Website and/or Mobile Application.
  • Placing (publishing) on the Internet or otherwise distributing without the consent of the Company the content of services (courses), including, but not limited to: information content, tasks, information from closed chats, educational materials of services (courses) in any form.

In case of violation of this clause, the Company has the right to unilaterally terminate the Agreement without refunding the funds paid by the User.

9. Responsibility and Refund Rules

9.1. If payment systems are used to pay for services on the Company’s website, the responsibility for the correctness and timeliness of money transfer, as well as the storage and processing of personal data and other information provided to initiate the money transfer, lies with the operator of payment infrastructure services in the manner prescribed by the legislation of Ukraine.

9.2. In the event that the Customer has paid for the provision of services untimely and/or not in full, the Company has the right to terminate the agreement and refuse the Customer to provide services without refunding the payment made.

9.3. In any case, the aggregate liability of the Company to the Customer for any claim or claim under this Agreement is limited to the cost of the service provided under this Agreement.

9.4. The Company is not responsible for any indirect damages, loss of profit or data resulting from the use or inability to use the services.

9.5. A Party is fully responsible for the accuracy of the details specified by it in this Agreement and undertakes to timely notify the other Party in writing of their change.

9.6. If the Customer cannot use the Company’s services due to the Company’s fault, the payment will be refunded in full. To receive the refund, the Customer must send a written request to the email address specified in this agreement.

9.7. If the Customer cannot use the Company’s services due to the Customer’s fault, the payment made by the Customer is not refunded, unless otherwise agreed by the parties.

9.8. In case of refund, the refund is made to the same details by which the payment was made within 14 days from the moment of the Customer’s written request to the Company’s email address specified in this agreement. The crediting to the Customer’s account occurs according to the terms and conditions of the Customer’s bank.

9.9. In case of claims from the Customer regarding the quality of services provided under this Agreement, the Customer must submit their claims in a letter to the Company’s email address specified in the details of this agreement within five business days. In the absence of such a letter within the period specified in the Agreement, the services are considered to have been performed in full.

9.8. Money-Back Guarantee Policy.

Any money-back guarantee included in the product package description applies only to card payments and follows the rules on the course offer page.

Please note:

Payment system fees: In some cases, the payment system may charge a transaction fee. If this happens, we will deduct this fee from your refund (you will receive the money minus this fee).

Currency differences: If you paid in a currency other than Ukrainian Hryvnia (UAH), the final amount may change because of bank exchange rates. We do not cover these currency differences.

10. Governing Law and Dispute Resolution

10.1. All disputes arising from this Agreement or related to it, are resolved through negotiations between the Parties. If the dispute cannot be resolved through negotiations, it is subject to consideration in the manner established by the current legislation of Ukraine.

10.2. This Agreement shall be governed by and construed in accordance with the laws of Ukraine, without regard to its conflict of law principles.

11. Protection of Personal Data (Privacy Policy)

Collection and use by the Company of Customers’ personal information is carried out in accordance with the Privacy Policy.

12. Force Majeure

12.1. Non-fulfillment by the Customer and/or the Company of their obligations shall not be considered a violation of these obligations if such non-fulfillment is caused by circumstances of insuperable force, decisions of state authorities or any other event that is beyond the control of the Customer and/or the Company, and which may arise after the signing of this Agreement and prevent the Customer and/or the Company from fulfilling their obligations, but which in no case arose due to the fault of the Customer and/or the Company, for the period of such circumstances.

12.2. The Party for which force majeure circumstances have arisen must immediately, but no later than within 10 days, inform the other party in writing about the occurrence and commencement of such circumstances.

12.3. Independent evidence of the existence and effect of the above-mentioned force majeure circumstances shall be documents provided by the authorized government bodies of Ukraine.

13. Changes to Agreement

The Company may, at its sole discretion, from time to time make changes to this Agreement, the Privacy Policy, and other documents that are an integral part of this Agreement (hereinafter – “Documents”). The Company will publish the changes on the Website, indicating the date of the last revision of the documents.

This Agreement may be amended and/or supplemented by the Company unilaterally without any special notification. The Company reserves the right to notify Users of changes to the Agreement and other Documents by sending a notification to the User’s e-mail. This Agreement is an open and publicly available document. The Company recommends that Users regularly check the terms of the Agreement for changes and/or additions. The changes take effect from the date of publication of the documents in the new version.

If the User does not agree with the changed terms, they must stop using the Website and/or Mobile Application and not use the Company’s services.

Further use of the services or other use of the technical capabilities of the Website and/or Mobile application by the User after the publication of the new version of the Agreement will be considered as the consent of the Customer/User regarding the new conditions of the offer and the new version of the Agreement. If the Company does not receive an electronic refusal from the User within one calendar day from the moment of publication of changes to the Agreement, the proposed changes/additions to the Agreement and/or Documents will be considered accepted and agreed upon by the User in accordance with Part 3 of Art. 205 of the Civil Code of Ukraine.

14. Termination of the Agreement

The Agreement may be terminated/terminated in the event of:

  • Full performance by the Parties of their obligations under this Agreement.
  • Termination of relations with the User due to his violation of the terms of this Agreement.
  • At the initiative of one of the Parties (the Parties have the right to terminate the contract by notifying the other Party in writing at least 30 (thirty) calendar days before the desired date of termination of the contract).
  • In other cases provided for by the legislation of Ukraine and this Agreement.

The Company may unilaterally terminate this Agreement and, as a result, block access to services in case of discovery of public distribution of materials or information obtained in the process of providing services and/or transferring access to services to third parties who are not a Party to the Agreement. Violations may be captured by screenshots, software or Account access by third parties or by any other reasonable means.

In the event of termination/termination of the Agreement, including the User’s request, the Company deletes all Account data without the possibility of restoration. The termination of this Agreement is the deletion of the User’s Account.

The moment of termination of validity of the offer is considered the moment of its withdrawal by the Company in any way or the moment of complete cessation of the functioning of the Website and/or Mobile Application.

The User has the right to withdraw from this Agreement or initiate its termination by notifying the Company in writing.

Termination of this Agreement shall not relieve the Parties from liability for violations that occurred during the term of this Agreement.

15. Contact Information and bank detail of the Company

LIMITED LIABILITY COMPANY “Start Global Education” 

Identification number: 45789427

terms@startglobal.education

 +380 50 337 33 05

Legal address: Kyiv, Ukraine, 39 Naberezhno-Khreschatytska street.